#Blogger sucks

In addition to its new verification-word security feature, which is confusing, harder to read, and does not work, Blogger now apparently no longer allows commenters to be notified of further comments on a post. This, of course, will inhibit discussion by making it more difficult to follow and contribute to.

Is this the worst customer service since PayPal? Why is Blogger doing this?

© Peter Rozovsky 2012

Customer service PayPal style

Bouchercon 2010 accepts "two types of payment—a check, or PayPal."

PayPal invites questions from prospective customers:

Don't have a PayPal account?
Of course you can still contact us. (emphasis mine) Just click Continue to get to our Customer Service phone number.

Contact Us
PayPal
Customer Service:
1-402-935-2050 (a U.S. telephone number)

That phone number demands the last four digits of the credit or debit card or bank account "on your PayPal account. (emphasis mine) "

See you in San Francisco. Maybe.

© Peter Rozovsky 2010

Somewhere in America . . .

. . . a publisher's representative is scratching her head this week wondering why the books she sent me were returned unopened. The short answer is easy: Federal Express®. The long answer ought to make shippers reconsider the virtues of the post office.

Last Friday, I found a tag on my door informing me that FedEx® had made a final attempt to deliver a package. This puzzled me, as it was the first indication I had received of any attempt. The polite and businesslike young gentleman who answered my complaint told me that nothing obliges the delivery person "by law" to leave any such indication. "Maybe they ran out of forms," he said, his voice unwavering, with no hint of embarrassment, apology or irony. The man has a bright future in corporate America, but I don't have my books.

I'd still like to see them, though.

So, publishers, keep those books coming, but don't send them by Federal Express®.

*

Paris, city of crime, part II: Yesterday I saw a woman on the subway reading a French translation of a Donald Westlake novel.

© Peter Rozovsky 2007